Refund Policy
Oct 11, 2026
Because our Products are digital and can be copied the moment they are delivered, refunds are limited. We will refund you within 7 days of purchase if a Product does not work as described and we cannot fix it. Effective October 11, 2026.
You are eligible for a refund when all of the following apply:
You request it within 7 days of purchase
The Product has a defect, is broken, or does not match its Product page description
You contacted support, gave us the details we asked for, and we could not resolve the issue within a reasonable time (up to 5 business days)
If the issue can be fixed with a code update or a settings change, we will fix it first.
You changed your mind, no longer need the Product, or bought it by mistake
The Product works as described but does not suit your design or workflow
Issues caused by your own project setup, other components, third-party code, or Framer platform limits outside our control
Requests made more than 7 days after purchase
Free Products
Accounts or licences terminated for breaching our Licence
Abuse of the refund process, including repeated refund requests or evidence the Product was redistributed
Email support@russetsupply.com with the subject “Refund request”.
Include your order ID, the email used to buy, the Product name, and a short description of the problem.
Add a screenshot or screen recording and a link to your Framer project or preview if possible.
We reply within 2 business days and tell you whether the request is approved.
Refund payments
Approved refunds go back to your original payment method through the platform you bought on (for example Gumroad or another processor). Banks and platforms usually take 5 to 10 business days to show it. Platform fees may not be returned by the platform. If you bought through a third-party marketplace, its own refund rules may also apply, and we will point you to the right process.
After a refund your licence ends and you must stop using the Product and delete all copies.
Please contact us before opening a dispute with your bank. A chargeback on a purchase we are willing to resolve may lead us to revoke your licence and access.
This policy does not limit any rights you have under mandatory consumer law where you live.